Verifying Your Identity

Your HAQM Pay Payment Account will be used to receive funds processed through HAQM Pay and later disburse them to you. For regulatory reasons, we need to verify the identity of the business and ownership of the bank account before you can use our service.

As a person or an entity who processes funds through HAQM Pay, you enter information related to your business when you register your HAQM Pay merchant account. In certain instances, we may ask you to upload one or more documents for proof of business identity. We may ask for additional documentation after registration. Please check your email on file regularly or Seller Central Performance Notifications and respond in a timely manner.

Uploading valid, clearly-visible information will help the verification process happen smoothly. Wrong or incomplete information can delay your identify verification, and block your ability to receive payments or even conduct transactions via HAQM Pay.

If verification failed, HAQM Pay won't disburse (payout) funds held for a pre-determined amount of time.