Closing your HAQM Payments merchant account
We are sorry to hear that you’d like to close your HAQM Payments merchant account. If you consider using HAQM Pay again at a later date, we’d suggest that you do not close your account.
HAQM Pay is a pay transaction-based service with no ongoing fees to keep your account open. If you have any ongoing issues with unknown monthly charges, transactions, chargebacks claims, HAQM Pay A-to-z guarantee claims, and others, contact HAQM Pay merchant support.
Why not delete my account? These are the key benefits of HAQM Pay:
- Inspire confidence – With HAQM Pay you offer the hundreds of millions of HAQM customers globally a fast and familiar payment solution.
- Eliminate checkout barriers – Your customers can make payments using the information stored in their HAQM account and avoid having to create a new account or enter credit card information.
Before closing your HAQM Payments merchant account, make sure you:
- disable HAQM Pay as a payment option
- remove all HAQM Pay buttons and logos from your website
- resolve any outstanding performance notifications
- submit all outstanding refunds to your customers
- resolve all open HAQM Pay A-to-z Guarantee claims
- resolve all open HAQM Pay chargeback claims
- download all necessary reports you might need from Seller Central
- haven’t received any transactions within the last 90 days
- have an account balance of USD 0.00
If you close your HAQM Payments merchant account, note that:
- after your account has been closed, you will not have access to it anymore and you might not have access to any information it contained such as tax documents, reports, and others.
- you will not be able to issue refunds on previous HAQM Pay transactions.
- closure of your HAQM Payments merchant account is final and cannot be undone.
If you still want to close your HAQM Payments merchant account, sign in with your HAQM Payments merchants account to Seller Central and follow the instructions to close your account.